How long will my order take to arrive?
Here at Ninalem's, we believe in managing expectations accordingly. You want your ish and you want it now, we get it. However, please understand that our current processing time BEFORE shipment is 3-5 business days. Please allow additional time for transit after shipment depending on the shipping method you select at checkout. Please click HERE for our full shipping policy
To sum it up: We hot out in these streets and the majority of our products are handmade. Please order EARLY and plan ahead. You should be ordering a minimum of 2-3 weeks prior to your event. At this time, we are unable to accomodate rush orders.
I placed an order and realized it wont get here in time for my event, can I cancel?
Sure thing! We accept cancellations within 24 hours of purchase. Due to the handmade nature of most of our products, we are unable to accept any order cancelations after 24 hours.
Hey I sent you a DM on instagram, why didnt you respond to me?
We respecitully as that al correspondence, order inquires, questions, concerns, etc be sent via email to email@example.com. Please allow 24-48 hours for a response. You may also use the handy chat feature here on our website.
Do you accept custom orders?
Sure thing! Got a large bachelorette party, birthday party or other event coming up? We would love to help! At this time, we are only able to accept bulk custom orders. Please email us at firstname.lastname@example.org with your custom order request and someone will get back to you within 24-48 hours.